{
  "slug": "capacity",
  "name": "Capacity",
  "url": "https://capacity.com",
  "category": "customer-support",
  "tier": "venture",
  "one_liner": "Unified agentic support and CX automation platform \u2014 AI agents, agent assist, auto-QA, and outbound from one knowledge orchestration layer.",
  "what_the_agent_does": "Resolves customer and employee inquiries across chat, email, SMS and voice; assists human agents in real time; auto-QAs conversations and runs proactive outbound SMS/voice campaigns \u2014 all from a shared AI knowledge orchestration layer so answers stay consistent across channels.",
  "business_model": "B2B SaaS agentic CX platform (SMB through enterprise); Compound Startup / unified platform vs point-solution AI tools; VC-backed (Series E)",
  "metrics": [
    {
      "label": "ARR",
      "value_usd": 5000000,
      "value_text": "$5M ARR baseline of the subsequent 3.5-year climb to $100M (company, stated in Jun 2026 $100M announcement)",
      "as_of": "2022-12",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-crosses-100m-arr-emerging-as-a-leading-agentic-ai-platform-302803718.html",
      "source_name": "Capacity via PR Newswire (Jun 18, 2026)",
      "age_days": 1401,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": true,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "ARR",
      "value_usd": 100000000,
      "value_text": "surpassed $100M ARR; 20x growth from $5M in 3.5 years; 20,000+ orgs incl. 20% of Fortune 50 (company)",
      "as_of": "2026-06",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-crosses-100m-arr-emerging-as-a-leading-agentic-ai-platform-302803718.html",
      "source_name": "Capacity via PR Newswire (Jun 18, 2026)",
      "age_days": 123,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Funding",
      "value_usd": 54000000,
      "value_text": "more than $54M Series E; total raised to date over $159M (company)",
      "as_of": "2026-09",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-raises-over-50m-in-series-e-to-expand-its-unified-ai-native-customer-experience-platform-302866953.html",
      "source_name": "Capacity via PR Newswire (Sep 2, 2026)",
      "age_days": 31,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Customers",
      "value_usd": 20000,
      "value_text": "more than 20,000 organizations, including 20% of the Fortune 50 (company Jun 2026; reiterated on company Inc. 5000 blog)",
      "as_of": "2026-06",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-crosses-100m-arr-emerging-as-a-leading-agentic-ai-platform-302803718.html",
      "source_name": "Capacity via PR Newswire",
      "exclude_from_rank": true,
      "age_days": 123,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    }
  ],
  "founded": 2017,
  "team_size_text": "Founded 2017 in St. Louis by David Karandish (ex-Answers.com CEO); HQ St. Louis; Series E Sep 2026",
  "lessons": [
    "Unified knowledge orchestration beats a stack of AI point solutions: train once, use across agents, assist, QA and outbound.",
    "Capital efficiency can still reach $100M ARR \u2014 Capacity cites a fraction of the funding raised by better-funded agentic CX peers.",
    "Compound Startup (map the full CX journey, then build/buy each step) takes longer than an LLM wrapper but compounds when enterprises consolidate vendors."
  ],
  "tags": [
    "cx",
    "enterprise",
    "agents",
    "voice",
    "support-automation",
    "knowledge-orchestration"
  ],
  "last_verified": "2026-10-16",
  "agentic_origin": "agent-native",
  "url_profile": "https://mrrledger.com/b/capacity/",
  "annualized_revenue_usd": 100000000,
  "annualized_revenue_basis": "ARR",
  "confidence": null,
  "source_sync_stale_since": null,
  "older_figure": false,
  "verified_corroboration": null,
  "headline_verification": null,
  "age_days": 123,
  "tier_label": "Venture-backed",
  "tier_note": "Has raised outside venture funding (e.g. Y Combinator or VC rounds). Says nothing about revenue size.",
  "independent": true,
  "ownership": null,
  "ownership_watch": null,
  "last_ownership_check": "2026-10-16",
  "revenue_disclosed": true,
  "badge_url": "https://mrrledger.com/badge/capacity.svg",
  "badge_plain_url": "https://mrrledger.com/badge/capacity-plain.svg",
  "growth_series": [
    {
      "as_of": "2022-12",
      "annualized_usd": 5000000,
      "label": "ARR",
      "value_usd": 5000000,
      "value_text": "$5M ARR baseline of the subsequent 3.5-year climb to $100M (company, stated in Jun 2026 $100M announcement)",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-crosses-100m-arr-emerging-as-a-leading-agentic-ai-platform-302803718.html",
      "source_name": "Capacity via PR Newswire (Jun 18, 2026)",
      "confidence": null,
      "annualization": null,
      "source_sync_stale_since": null
    },
    {
      "as_of": "2026-06",
      "annualized_usd": 100000000,
      "label": "ARR",
      "value_usd": 100000000,
      "value_text": "surpassed $100M ARR; 20x growth from $5M in 3.5 years; 20,000+ orgs incl. 20% of Fortune 50 (company)",
      "source_url": "https://www.prnewswire.com/news-releases/capacity-crosses-100m-arr-emerging-as-a-leading-agentic-ai-platform-302803718.html",
      "source_name": "Capacity via PR Newswire (Jun 18, 2026)",
      "confidence": null,
      "annualization": null,
      "source_sync_stale_since": null
    }
  ],
  "related": [
    {
      "slug": "eliseai",
      "name": "EliseAI",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Vertical AI agents that run the resident and patient front desk for apartment operators and medical practices.",
      "annualized_revenue_usd": 200000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/eliseai/",
      "compare_url": "https://mrrledger.com/compare/?a=capacity&b=eliseai",
      "score": 10,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise, support-automation, voice",
        "similar scale"
      ]
    },
    {
      "slug": "parloa",
      "name": "Parloa",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Agent management platform for enterprise customer-service AI agents across voice and digital channels.",
      "annualized_revenue_usd": 50000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/parloa/",
      "compare_url": "https://mrrledger.com/compare/?a=capacity&b=parloa",
      "score": 10,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise, support-automation, voice",
        "similar scale"
      ]
    },
    {
      "slug": "sierra",
      "name": "Sierra",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Enterprise platform for customer-engagement AI agents across chat and voice.",
      "annualized_revenue_usd": 200000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/sierra/",
      "compare_url": "https://mrrledger.com/compare/?a=capacity&b=sierra",
      "score": 10,
      "why": [
        "same category",
        "same tier",
        "shared: cx, enterprise, voice",
        "similar scale"
      ]
    },
    {
      "slug": "decagon",
      "name": "Decagon",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Conversational AI agents for customer experience with Agent Operating Procedures.",
      "annualized_revenue_usd": 100000000,
      "revenue_disclosed": true,
      "confidence": "reported",
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/decagon/",
      "compare_url": "https://mrrledger.com/compare/?a=capacity&b=decagon",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: cx, enterprise",
        "similar scale"
      ]
    }
  ]
}