{
  "slug": "decagon",
  "name": "Decagon",
  "url": "https://decagon.ai",
  "category": "customer-support",
  "tier": "venture",
  "one_liner": "Conversational AI agents for customer experience with Agent Operating Procedures.",
  "what_the_agent_does": "Decagon agents resolve support across chat, email, voice, and SMS using natural-language AOPs that ops teams can edit while engineers keep code control.",
  "business_model": "Enterprise SaaS for CX agents",
  "metrics": [
    {
      "label": "ARR",
      "value_usd": 100000000,
      "value_text": "crossed $100M in annualized revenue (company told Newcomer)",
      "as_of": "2026-08",
      "source_url": "https://www.newcomer.co/p/decagon-hit-100-million-betting-against",
      "source_name": "Newcomer (company-confirmed)",
      "confidence": "reported",
      "age_days": 62,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Funding",
      "value_usd": 250000000,
      "value_text": "$250M Series D led by Coatue and Index Ventures",
      "as_of": "2026-01",
      "source_url": "https://decagon.ai/blog/series-d-announcement",
      "source_name": "Decagon blog",
      "age_days": 274,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Valuation",
      "value_usd": 4500000000,
      "value_text": "$4.5B valuation (Series D)",
      "as_of": "2026-01",
      "source_url": "https://decagon.ai/blog/series-d-announcement",
      "source_name": "Decagon blog",
      "age_days": 274,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Funding",
      "value_usd": 131000000,
      "value_text": "$131M Series C; $231M total funding at the time",
      "as_of": "2025-06",
      "source_url": "https://www.businesswire.com/news/home/20250623894798/en/Decagon-Raises-%24131M-at-%241.5B-Valuation-to-Deliver-Concierge-Customer-Experience-with-AI-Agents",
      "source_name": "BusinessWire",
      "age_days": 488,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": true,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Valuation",
      "value_usd": 1500000000,
      "value_text": "$1.5B valuation (Series C)",
      "as_of": "2025-06",
      "source_url": "https://www.businesswire.com/news/home/20250623894798/en/Decagon-Raises-%24131M-at-%241.5B-Valuation-to-Deliver-Concierge-Customer-Experience-with-AI-Agents",
      "source_name": "BusinessWire",
      "age_days": 488,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": true,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "ARR",
      "value_usd": null,
      "value_text": "grew from zero to eight figures in ARR within a year of leaving stealth",
      "as_of": "2025-06",
      "source_url": "https://decagon.ai/blog/series-c-announcement",
      "source_name": "Decagon blog (Series C)",
      "age_days": 488,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": true,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    }
  ],
  "founded": 2023,
  "team_size_text": null,
  "lessons": [
    "Natural-language agent procedures let CX ops ship without waiting on eng.",
    "Letting ops teams edit agent procedures in plain language while engineers keep code control speeds up rollout.",
    "Multi-channel unified intelligence is a common CX agent wedge."
  ],
  "tags": [
    "cx",
    "aops",
    "enterprise",
    "chat-voice"
  ],
  "last_verified": "2026-10-15",
  "agentic_origin": "agent-native",
  "url_profile": "https://mrrledger.com/b/decagon/",
  "annualized_revenue_usd": 100000000,
  "annualized_revenue_basis": "ARR (reported)",
  "confidence": "reported",
  "source_sync_stale_since": null,
  "older_figure": false,
  "verified_corroboration": null,
  "headline_verification": null,
  "age_days": 62,
  "tier_label": "Venture-backed",
  "tier_note": "Has raised outside venture funding (e.g. Y Combinator or VC rounds). Says nothing about revenue size.",
  "independent": true,
  "ownership": null,
  "ownership_watch": {
    "verdict": "watch",
    "checked": "2026-10-16",
    "note": "Hired a bank to evaluate acquisition interest (Business Insider, Oct 13 2026); ServiceNow publicly denied interest the same day. No deal. Re-check every sweep.",
    "source_url": "https://newsroom.servicenow.com/press-releases/details/2026/ServiceNow-statement-on-MA/default.aspx"
  },
  "last_ownership_check": "2026-10-16",
  "revenue_disclosed": true,
  "badge_url": "https://mrrledger.com/badge/decagon.svg",
  "badge_plain_url": "https://mrrledger.com/badge/decagon-plain.svg",
  "growth_series": [],
  "related": [
    {
      "slug": "capacity",
      "name": "Capacity",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Unified agentic support and CX automation platform \u2014 AI agents, agent assist, auto-QA, and outbound from one knowledge orchestration layer.",
      "annualized_revenue_usd": 100000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/capacity/",
      "compare_url": "https://mrrledger.com/compare/?a=decagon&b=capacity",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: cx, enterprise",
        "similar scale"
      ]
    },
    {
      "slug": "sierra",
      "name": "Sierra",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Enterprise platform for customer-engagement AI agents across chat and voice.",
      "annualized_revenue_usd": 200000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/sierra/",
      "compare_url": "https://mrrledger.com/compare/?a=decagon&b=sierra",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: cx, enterprise",
        "similar scale"
      ]
    },
    {
      "slug": "eliseai",
      "name": "EliseAI",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Vertical AI agents that run the resident and patient front desk for apartment operators and medical practices.",
      "annualized_revenue_usd": 200000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/eliseai/",
      "compare_url": "https://mrrledger.com/compare/?a=decagon&b=eliseai",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise",
        "similar scale"
      ]
    },
    {
      "slug": "intercom-fin",
      "name": "Fin (formerly Intercom)",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Customer-service AI agent (Fin) with its own vertical model Apex; Intercom renamed itself Fin and has been part of Salesforce since Sep 2026.",
      "annualized_revenue_usd": 100000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/intercom-fin/",
      "compare_url": "https://mrrledger.com/compare/?a=decagon&b=intercom-fin",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: cx",
        "similar scale"
      ]
    }
  ]
}