{
  "slug": "omilia",
  "name": "Omilia",
  "url": "https://omilia.com",
  "category": "customer-support",
  "tier": "venture",
  "one_liner": "Athens- and New York-based 'agentic CX' platform that builds and runs production AI agents for large-enterprise contact centres.",
  "what_the_agent_does": "Per Omilia's Aug 6 2026 release, its Agentic Self-Learning CX platform 'dramatically reduces the time to go live for production-ready AI Agents'; the Omilia Cloud Platform resolves 50,000+ concurrent voice interactions for a single client.",
  "business_model": "Enterprise platform subscriptions and usage for contact centres (banks, insurers, telcos, retailers)",
  "metrics": [
    {
      "label": "ARR",
      "value_usd": 60000000,
      "value_text": "ARR surpasses $60M (company wording: 'live annual recurring revenue (ARR)' grown 10x+ since the Series A to 'over $60 million'; a floor, not an exact figure)",
      "as_of": "2026-08-06",
      "source_url": "https://omilia.com/resources/news/omilia-secures-67-million-in-series-b-funding-to-accelerate-global-expansion-of-its-agentic-cx-platform-for-large-enterprises/",
      "source_name": "Omilia press release (Aug 6 2026)",
      "confidence": "self-reported",
      "note": "Company press-release figure, not audited. Company-wide ARR: includes revenue from its pre-agent conversational-AI/IVR products, so agentic_origin is agent-added. Floor value ('over $60M') recorded as $60M.",
      "age_days": 85,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-29"
      },
      "verification": null,
      "source_type": "self-reported",
      "confidence_label": "self-reported"
    },
    {
      "label": "Funding",
      "value_usd": 67000000,
      "value_text": "$67M Series B led by Expedition Growth Capital",
      "as_of": "2026-08-06",
      "source_url": "https://omilia.com/resources/news/omilia-secures-67-million-in-series-b-funding-to-accelerate-global-expansion-of-its-agentic-cx-platform-for-large-enterprises/",
      "source_name": "Omilia press release (Aug 6 2026)",
      "confidence": "self-reported",
      "age_days": 85,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-29"
      },
      "verification": null
    }
  ],
  "team_size_text": "Enterprise conversational-AI vendor; Series B led by Expedition Growth Capital (Aug 2026 company release)",
  "lessons": [
    "Retrofitted a long-running conversational-AI platform into an 'agentic' one and says ARR grew 10x+ after the Series A with no new equity in between.",
    "Targets large enterprises where concurrency and latency (50,000+ concurrent calls for one client) are the selling points."
  ],
  "tags": [
    "voice-agent",
    "contact-centre",
    "enterprise",
    "europe",
    "venture"
  ],
  "last_verified": "2026-10-28",
  "agentic_origin": "agent-added",
  "url_profile": "https://mrrledger.com/b/omilia/",
  "annualized_revenue_usd": 60000000,
  "verification_label": "reported, not payment-verified",
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  "confidence": "self-reported",
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  "older_figure": false,
  "verified_corroboration": null,
  "headline_verification": null,
  "confidence_label": "self-reported",
  "source_type": "self-reported",
  "age_days": 85,
  "tier_label": "Venture-backed",
  "tier_note": "Has raised outside venture funding (e.g. Y Combinator or VC rounds). Says nothing about revenue size.",
  "independent": true,
  "ownership": null,
  "ownership_watch": null,
  "last_ownership_check": "2026-10-28",
  "revenue_disclosed": true,
  "badge_url": "https://mrrledger.com/badge/omilia.svg",
  "badge_plain_url": "https://mrrledger.com/badge/omilia-plain.svg",
  "growth_series": [],
  "related": [
    {
      "slug": "fonio",
      "name": "fonio.ai",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Vienna-based AI phone and WhatsApp agents that answer business calls and conversations around the clock for SMEs.",
      "annualized_revenue_usd": 15000000,
      "verification_label": "reported, not payment-verified",
      "revenue_disclosed": true,
      "confidence": "reported",
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/fonio/",
      "compare_url": "https://mrrledger.com/compare/?a=omilia&b=fonio",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: europe, venture, voice-agent",
        "nearby scale"
      ]
    },
    {
      "slug": "parloa",
      "name": "Parloa",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Agent management platform for enterprise customer-service AI agents across voice and digital channels.",
      "annualized_revenue_usd": 50000000,
      "verification_label": "reported, not payment-verified",
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/parloa/",
      "compare_url": "https://mrrledger.com/compare/?a=omilia&b=parloa",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise, europe",
        "similar scale"
      ]
    },
    {
      "slug": "capacity",
      "name": "Capacity",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Unified agentic support and CX automation platform \u2014 AI agents, agent assist, auto-QA, and outbound from one knowledge orchestration layer.",
      "annualized_revenue_usd": 100000000,
      "verification_label": "reported, not payment-verified",
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/capacity/",
      "compare_url": "https://mrrledger.com/compare/?a=omilia&b=capacity",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise",
        "similar scale"
      ]
    },
    {
      "slug": "decagon",
      "name": "Decagon",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Conversational AI agents for customer experience with Agent Operating Procedures.",
      "annualized_revenue_usd": 100000000,
      "verification_label": "reported, not payment-verified",
      "revenue_disclosed": true,
      "confidence": "reported",
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/decagon/",
      "compare_url": "https://mrrledger.com/compare/?a=omilia&b=decagon",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise",
        "similar scale"
      ]
    }
  ],
  "claim_offer": {
    "label": "Claim and keep this verified",
    "plan": "verified-monthly",
    "status": "unavailable",
    "tier": null,
    "what": "A monthly re-check of this listing's revenue (TrustMRR, or a read-only Stripe key you control) and a dated Verified badge on the profile and in API/MCP results. Includes the initial Verified review.",
    "checkout": [],
    "business_reference": {
      "client_reference_id": "omilia"
    },
    "founding": {
      "price": "$9/month or $79/year",
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      "left": 25,
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      "locked_in": true,
      "counted_across": [
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    },
    "fulfillment": "We'll email you within 24 hours to run a read-only revenue check (your TrustMRR page, or a read-only Stripe key you control) on the business you claimed, then re-check it every month. The dated Verified badge goes live once the first check passes.",
    "note": "Paying never changes figures, rankings, sorting or inclusion. The Verified badge only reflects a passed revenue check.",
    "details": "https://mrrledger.com/pricing/#verified-monthly"
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}