{
  "slug": "parloa",
  "name": "Parloa",
  "url": "https://www.parloa.com",
  "category": "customer-support",
  "tier": "venture",
  "one_liner": "Agent management platform for enterprise customer-service AI agents across voice and digital channels.",
  "what_the_agent_does": "Lets enterprise CX teams design, simulate, deploy and manage natural-language AI agents that autonomously handle millions of customer conversations by phone and digital channels in many languages.",
  "business_model": "Enterprise SaaS (AI Agent Management Platform) sold direct and via partners in the U.S. and Europe; VC-backed (Series D led by General Catalyst)",
  "metrics": [
    {
      "label": "ARR",
      "value_usd": 50000000,
      "value_text": "surpassed $50M ARR at the end of a landmark quarter (company, Dec 18 2025)",
      "as_of": "2025-12-18",
      "source_url": "https://www.parloa.com/parloa-in-the-press/parloa-surpasses-50m-revenue-mark/",
      "source_name": "Parloa press release (Dec 18 2025; also on PR Newswire)",
      "age_days": 302,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    },
    {
      "label": "Funding",
      "value_usd": 350000000,
      "value_text": "$350M Series D led by General Catalyst; more than $560M raised in under four years (company)",
      "as_of": "2026-01-15",
      "source_url": "https://www.parloa.com/parloa-in-the-press/parloa-valued-at-3-billion-with-350m-series-d/",
      "source_name": "Parloa press release (Jan 15 2026)",
      "age_days": 274,
      "older_figure": false,
      "source_sync_stale_since": null,
      "superseded": false,
      "link_check": {
        "status": "ok",
        "code": 200,
        "checked": "2026-10-16"
      },
      "verification": null
    }
  ],
  "founded": null,
  "team_size_text": "380 employees across New York, Berlin and Munich (company, Jan 2026); co-founders Malte Kosub (CEO) and Stefan Ostwald",
  "lessons": [
    "Sell the management layer, not just one bot: enterprises want to build, test and govern many agents in one place.",
    "Voice is where the volume is: phone support is expensive and multilingual, which makes autonomous voice agents an easy ROI story.",
    "Europe-to-U.S. playbook: Parloa started in Germany, then moved its HQ focus to New York to chase larger enterprise budgets."
  ],
  "tags": [
    "voice",
    "enterprise",
    "support-automation",
    "agent-platform",
    "europe"
  ],
  "last_verified": "2026-10-16",
  "agentic_origin": "agent-native",
  "url_profile": "https://mrrledger.com/b/parloa/",
  "annualized_revenue_usd": 50000000,
  "annualized_revenue_basis": "ARR",
  "confidence": null,
  "source_sync_stale_since": null,
  "older_figure": false,
  "verified_corroboration": null,
  "headline_verification": null,
  "age_days": 302,
  "tier_label": "Venture-backed",
  "tier_note": "Has raised outside venture funding (e.g. Y Combinator or VC rounds). Says nothing about revenue size.",
  "independent": true,
  "ownership": null,
  "ownership_watch": null,
  "last_ownership_check": "2026-10-16",
  "revenue_disclosed": true,
  "badge_url": "https://mrrledger.com/badge/parloa.svg",
  "badge_plain_url": "https://mrrledger.com/badge/parloa-plain.svg",
  "growth_series": [],
  "related": [
    {
      "slug": "capacity",
      "name": "Capacity",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Unified agentic support and CX automation platform \u2014 AI agents, agent assist, auto-QA, and outbound from one knowledge orchestration layer.",
      "annualized_revenue_usd": 100000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/capacity/",
      "compare_url": "https://mrrledger.com/compare/?a=parloa&b=capacity",
      "score": 10,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise, support-automation, voice",
        "similar scale"
      ]
    },
    {
      "slug": "eliseai",
      "name": "EliseAI",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Vertical AI agents that run the resident and patient front desk for apartment operators and medical practices.",
      "annualized_revenue_usd": 200000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/eliseai/",
      "compare_url": "https://mrrledger.com/compare/?a=parloa&b=eliseai",
      "score": 9,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise, support-automation, voice",
        "nearby scale"
      ]
    },
    {
      "slug": "decagon",
      "name": "Decagon",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Conversational AI agents for customer experience with Agent Operating Procedures.",
      "annualized_revenue_usd": 100000000,
      "revenue_disclosed": true,
      "confidence": "reported",
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/decagon/",
      "compare_url": "https://mrrledger.com/compare/?a=parloa&b=decagon",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: enterprise",
        "similar scale"
      ]
    },
    {
      "slug": "retell-ai",
      "name": "Retell AI",
      "category": "customer-support",
      "tier": "venture",
      "category_label": "Customer support",
      "tier_label": "Venture-backed",
      "one_liner": "Developer-first platform for building and running AI phone agents for call centers.",
      "annualized_revenue_usd": 80000000,
      "revenue_disclosed": true,
      "confidence": null,
      "source_sync_stale_since": null,
      "url_profile": "https://mrrledger.com/b/retell-ai/",
      "compare_url": "https://mrrledger.com/compare/?a=parloa&b=retell-ai",
      "score": 8,
      "why": [
        "same category",
        "same tier",
        "shared: voice",
        "similar scale"
      ]
    }
  ]
}