Consio
AI phone platform for Shopify merchants: inbound voice agents that answer, guide checkout and route high-intent callers, plus outbound calling.
What the agent does
A 24/7 inbound voice agent answers store calls with full Shopify context (orders, products, policies), resolves pre-purchase questions, guides checkout, qualifies and books, and hands only high-intent callers to a human rep with notes; outbound campaigns call Shopify/Klaviyo segments such as abandoned checkouts and VIPs.
Business model
Shopify App Store subscription (free plan available, paid tiers by volume) plus optional trained human phone agents (Consio Talent); seed VC-backed (RTP Global, SaaStr Fund)
Lessons for builders
- Pick the neglected channel: phone converts high-ticket intent better than chat or email, but Shopify stores had no affordable, store-aware way to staff it.
- Hybrid beats full automation for considered purchases: the agent handles FAQs and qualification, then hands warm callers to humans with context.
- Vertical-native data model is the moat: building around Shopify objects (orders, subscriptions, returns) lets the agent act, not just talk.
Founded 2025 · Team Founders Philippe Roireau (CEO) and Martin Latrille (CTO), both early Gorgias employees; Toronto HQ, about 10-20 people
Last verified 2026-10-16
Ownership checked 2026-10-16
Sourced metrics
| Metric | Value | As of | Source | Checks |
|---|---|---|---|---|
| ARR | $1M ARR, about a year after its January 2025 launch (company LinkedIn post, Jan 26 2026; CEO post says "passing $1M in annualized revenue") | 2026-01-26 | Consio (company LinkedIn post) | link OK |
| Funding | CA$3.3M seed (~US$2.5M) led by RTP Global with SaaStr Fund, Mu Ventures and the Gorgias founders; company says revenue grew 10x in under six months | 2026-01 | Consio blog (funding announcement); CAD/USD per The Tech Factor | link OK |
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