ARR
$35M ARR with 169% year-over-year growth and a 30% profit margin (company-stated; also reported by TechCrunch citing the company)
link OK
Customer support · Venture-backed agent-added
Respond.io
AI-powered customer conversation platform: one team inbox plus AI Agents across WhatsApp, TikTok, Instagram, Messenger, voice and more for mid-market B2C.
What the agent does
AI Agents answer enquiries, qualify leads, recommend products, book appointments, update CRM fields and hand off to humans inside the same omnichannel thread — so B2C teams capture, convert and retain customers without adding headcount as chat volume scales.
Business model
B2B SaaS priced on conversation volume (not seats) for mid-market B2C; free trial then paid plans; Series B VC-backed
Lessons for builders
- Price on conversation volume, not seats: when AI answers more chats, seat-based competitors earn less — volume pricing keeps revenue aligned with agent usage.
- Build messaging infrastructure first, then agents: routing, history, CRM context and human handoff make AI Agents commercially reliable instead of chatbot demos.
- Win messaging-first markets (APAC, LATAM, EMEA) before North America/Europe catch up — high-consideration B2C already closes deals inside WhatsApp and TikTok threads.
Annualized revenue
$35M
ARR · as of 2026-06
Founded 2017 · Team Founded 2017 (Hong Kong → Kuala Lumpur) by Gerardo Salandra (CEO), Hassan Ahmed (CTO) and Iaroslav Kudritskiy (COO); HQ Malaysia (TechCrunch / company)
Last verified 2026-10-16
Ownership checked 2026-10-16
Sourced metrics
| Metric | Value | As of | Source | Checks |
|---|---|---|---|---|
| ARR | $35M ARR with 169% year-over-year growth and a 30% profit margin (company-stated; also reported by TechCrunch citing the company) | 2026-06 | Respond.io company blog (Series B announcement, June 2026) | link OK |
| Funding | $62.5M Series B led by Camber Partners, with Endeavor Catalyst and existing investors (prior Series A $7M in 2022) | 2026-06 | Respond.io company blog | link OK |
| Users | over 10,000 brands across 180+ countries (company About / Series B blog); TechCrunch notes 2 billion messages processed per quarter | 2026-06 | Respond.io About page | link OK |
Funding
$62.5M Series B led by Camber Partners, with Endeavor Catalyst and existing investors (prior Series A $7M in 2022)
link OK
Users
over 10,000 brands across 180+ countries (company About / Series B blog); TechCrunch notes 2 billion messages processed per quarter
link OK
Machine-readable: /api/v1/businesses/respond-io.json · Spot an error? Send a correction.
For the founder
Embed your MRR Ledger badge
Show that your numbers are on the public ledger. The badge updates with each data refresh and links back to this profile. Prefer not to show revenue? Use the plain "listed" badge instead.
HTML
<a href="https://mrrledger.com/b/respond-io/?ref=badge"><img src="https://mrrledger.com/badge/respond-io.svg" alt="Respond.io on MRR Ledger" height="20"></a>Markdown (README)
[](https://mrrledger.com/b/respond-io/?ref=badge)Badges show the raw headline metric (MRR stays MRR), say "reported" or "last synced" when that applies, and never buy rank.