ARR
$5M ARR baseline of the subsequent 3.5-year climb to $100M (company, stated in Jun 2026 $100M announcement)
link OK historical point
Customer support · Venture-backed
Capacity
Unified agentic support and CX automation platform — AI agents, agent assist, auto-QA, and outbound from one knowledge orchestration layer.
What the agent does
Resolves customer and employee inquiries across chat, email, SMS and voice; assists human agents in real time; auto-QAs conversations and runs proactive outbound SMS/voice campaigns — all from a shared AI knowledge orchestration layer so answers stay consistent across channels.
Business model
B2B SaaS agentic CX platform (SMB through enterprise); Compound Startup / unified platform vs point-solution AI tools; VC-backed (Series E)
Lessons for builders
- Unified knowledge orchestration beats a stack of AI point solutions: train once, use across agents, assist, QA and outbound.
- Capital efficiency can still reach $100M ARR — Capacity cites a fraction of the funding raised by better-funded agentic CX peers.
- Compound Startup (map the full CX journey, then build/buy each step) takes longer than an LLM wrapper but compounds when enterprises consolidate vendors.
Annualized revenue
$100M
ARR · as of 2026-06
Founded 2017 · Team Founded 2017 in St. Louis by David Karandish (ex-Answers.com CEO); HQ St. Louis; Series E Sep 2026
Last verified 2026-10-16
Ownership checked 2026-10-16
Growth
Annualized revenue over time
Sourced metrics
| Metric | Value | As of | Source | Checks |
|---|---|---|---|---|
| ARR | $5M ARR baseline of the subsequent 3.5-year climb to $100M (company, stated in Jun 2026 $100M announcement) | 2022-12 | Capacity via PR Newswire (Jun 18, 2026) | link OK historical point |
| ARR | surpassed $100M ARR; 20x growth from $5M in 3.5 years; 20,000+ orgs incl. 20% of Fortune 50 (company) | 2026-06 | Capacity via PR Newswire (Jun 18, 2026) | link OK |
| Funding | more than $54M Series E; total raised to date over $159M (company) | 2026-09 | Capacity via PR Newswire (Sep 2, 2026) | link OK |
| Customers | more than 20,000 organizations, including 20% of the Fortune 50 (company Jun 2026; reiterated on company Inc. 5000 blog) | 2026-06 | Capacity via PR Newswire | link OK |
ARR
surpassed $100M ARR; 20x growth from $5M in 3.5 years; 20,000+ orgs incl. 20% of Fortune 50 (company)
link OK
Funding
more than $54M Series E; total raised to date over $159M (company)
link OK
Customers
more than 20,000 organizations, including 20% of the Fortune 50 (company Jun 2026; reiterated on company Inc. 5000 blog)
link OK
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