ARR reported
crossed $100M in annualized revenue (company told Newcomer)
link OK
Customer support · Venture-backed watch
Decagon
Conversational AI agents for customer experience with Agent Operating Procedures.
What the agent does
Decagon agents resolve support across chat, email, voice, and SMS using natural-language AOPs that ops teams can edit while engineers keep code control.
Business model
Enterprise SaaS for CX agents
Lessons for builders
- Natural-language agent procedures let CX ops ship without waiting on eng.
- Letting ops teams edit agent procedures in plain language while engineers keep code control speeds up rollout.
- Multi-channel unified intelligence is a common CX agent wedge.
Annualized revenue
$100M reported
ARR (reported) · as of 2026-08
Founded 2023 · Team —
Last verified 2026-10-15
Ownership checked 2026-10-16
Ownership watch: Hired a bank to evaluate acquisition interest (Business Insider, Oct 13 2026); ServiceNow publicly denied interest the same day. No deal. Re-check every sweep. · receipt
Sourced metrics
| Metric | Value | As of | Source | Checks |
|---|---|---|---|---|
| ARR reported | crossed $100M in annualized revenue (company told Newcomer) | 2026-08 | Newcomer (company-confirmed) | link OK |
| Funding | $250M Series D led by Coatue and Index Ventures | 2026-01 | Decagon blog | link OK |
| Valuation | $4.5B valuation (Series D) | 2026-01 | Decagon blog | link OK |
| Funding | $131M Series C; $231M total funding at the time | 2025-06 | BusinessWire | link OK historical point |
| Valuation | $1.5B valuation (Series C) | 2025-06 | BusinessWire | link OK historical point |
| ARR | grew from zero to eight figures in ARR within a year of leaving stealth | 2025-06 | Decagon blog (Series C) | link OK historical point |
Funding
$250M Series D led by Coatue and Index Ventures
link OK
Valuation
$4.5B valuation (Series D)
link OK
Funding
$131M Series C; $231M total funding at the time
link OK historical point
Valuation
$1.5B valuation (Series C)
link OK historical point
ARR
grew from zero to eight figures in ARR within a year of leaving stealth
link OK historical point
Machine-readable: /api/v1/businesses/decagon.json · Spot an error? Send a correction.
For the founder
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